F A Q (Frequently Asked Questions) - Help

1.Why book with budgetplaces.com? ▼

budgetplaces.com offers a carefully selected range of clean, affordable accommodation in central locations, within easy reach of key places of interest. We provide good value hotels, hostels, bed & breakfasts and apartments for the cost-conscious traveller at a target price of 30.00€ per person per night*. budgetplaces.com has a quick, easy-to-use reservations system. You get instant confirmation on-line for the dates that you require. No fuss, no delays. *During peak periods prices may be higher Close

2.Could I get a better price if I contacted the establishment directly? ▼

Accommodation prices can vary according to occupancy levels, the season and expected demand.
We agree price parity with each establishment. This means that we show the same prices as other reservations websites and the establishment itself, and in many cases we negotiate lower on-line rates for our websites.*

*This depends on the season and availability. Prices may be higher during peak periods. Close

3.How do I know what my room will be like? ▼

All of our accommodation have clear photos and detailed descriptions, and sometimes a video as well. They are all located on our map page so that you can check their location in the city. We encourage everyone who books with us to rate and comment on their experience at a particular establishment and you can read this feedback on each establishment's profile page. Close

4.How do I make a reservation? ▼

The process is very simple. Start by entering your travel dates and the number of travellers in the box in the top left hand corner of homepage. Here you may also click "More Search Options" to narrow your criteria further. Clicking the "Show Availability" button will then bring up a list of establishments that meet your requirements. Choose a place that looks good to you and click "More Details" to see the establishment's profile and a breakdown of the total price. Here you may read the comments that previous guests have left after staying at this establishment. When you have found a place that you wish to book, just click "Reserve Now" and you will be taken to the first of 2 stages in our booking process. Close

5.What exactly will I pay now on-line? ▼

The amount that you will pay on-line through budgetplaces is a portion of the total cost of the reservation, but does not correspond to the cost of the first night. The amount of this down payment will be clearly shown before your credit card is charged. This payment secures the reservation for you, and the balance must be paid to the establishment upon check-in. A payment breakdown will be included in your confirmation email as well as in our communication with the establishment concerning your reservation. Note that full payment is required in advance with the non-refundable rate. Close

6.What do I do if I want to change the number of nights or the number of people of my stay? ▼

It is possible to make changes to a reservation if you send written notification by e-mail to reservations@budgetplaces.com within the time limit specified in the establishment's cancellation policy. Please note that all booking changes are subject to availability. There is a handling fee of €15 for all booking changes, except those that add nights or people to the stay.

Groups of more than 20 people must provide a minimum of 15 days’ notice to amend their reservations. Close

7.Is the payment system secure? ▼

Yes. The information you provide during the payment process is VeriSign encrypted and is not made available to any outside entities. SECURITY OF YOUR PERSONAL DATA IS PARAMOUNT TO US. All transactions occur in a secure site area using 'Secure Sockets Layer' (SSL) software from VeriSign to process orders. SSL encrypts the information you input on the site ensuring that no third parties can intercept, read, or use the data. After making a reservation you will quickly receive confirmation by email containing details of the amount of your prepayment, address, telephone number and e-mail of the establishment you have booked, as well as the reservation dates. Upon arrival at the establishment you will pay the amount outstanding by any payment method that that particular establishment accepts. Close

8.Can you send me a confirmation with the hotel address? / I haven't received my confirmation e-mail yet. ▼

All the details of your reservation including the hotel address, e-mail and telephone are included in the confirmation email that was sent to you after booking. Check your spam folder in case this email has ended up there. If you no longer have this email you can access details of your reservation on the "My budgetplaces" page of our website. Just enter your email address or reservation number. If you are still having trouble accessing your details then you can contact us by telephone.

See our "Customer service" page for details of our local rate numbers. Close

9.What happens if I want to cancel my reservation? ▼

Please be aware that all establishments apply their own specific cancellation policies, details of which are shown during the reservation process on the Website and in your confirmation e-mail.

(i) To cancel a reservation you must send written notification by e-mail to reservations@budgetplaces.com within the time limit specified by the establishment's cancellation policy as stated in your confirmation e-mail. Please check your confirmation e-mail, which lists the applicable cancellation policy for further information.

If you cancel your reservation by notifying us before 1200 hours (local time of your destination) within the specified cancellation period, you will receive a full refund of the deposit amount prepaid on-line, less a €15 handling fee. (Standard cancellation period for apartments is 7 days before arrival date).

(ii) You may also cancel a reservation using the Auto Cancellation facility. Simply go to "My budgetplaces" and enter your e-mail address. You will automatically receive an e-mail containing a URL link. Open the e-mail and click on the link to access your reservation details (note: all reservations you may have made via budgetplaces.com will be listed, please ensure you select the correct reservation). Click the CANCEL button. You will subsequently receive an automatically generated e-mail with the details of the reservation confirming the cancellation. Please note, the cancellation policy of the establishment is also applicable to this facility.

* Groups of more than 20 people must provide a minimum of 15 days’ notice to cancel their reservations. Close

10.What is the €5 cancellation fee protection? ▼

By paying €5 now, if for any reason you need to cancel your reservation, we will refund the amount you paid online. Cancellations after the specific deadline stated by the accommodation you booked (Late Cancellation), or simply not showing up at the accommodation (No-Show) will still incur the standard fees listed by the accommodation. In addition, in the case of Late Cancellation or No-Show, the amount you initially paid online will not be refunded and the client shall not benefit from the discount offer. Close

11.What happens if I cancel the billing agreement made via PayPal after making a reservation? ▼

If you cancel the billing agreement made via PayPal before you check-out of the establishment, we will be forced to cancel your reservation as there is no guarantee (for either the hotel or budgetplaces) in the event of a late cancellation or a no-show. Close

12.What happens in case of late cancellation (after the indicated cancellation period has expired) or if I do not show up at the establishment? ▼

If you cancel after the cancellation period has expired or if you simply do not show up at the establishment (a no-show), you will be charged a penalty fee by the accommodation in accordance with its cancellation conditions. There will be no refund of the amount prepaid on-line.

budgetplaces.com blocks the on-line calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go unsold. The ¨amount already paid¨ (the amount pre-paid on-line) will not be refunded, and will be used to partially offset the loss incurred by budgetplaces.com and the establishment. Close

13.How does budgetplaces.com save 120€? ▼

budgetplaces.com offers budget travel accommodation at an average rate of 30€ per person per night. The Europe-wide average daily rate (ADR) is 50€*, which means a saving of up to 20€ per person per day booking with budgetplaces.com. Based on a 3-night stay for 2 people, this would mean paying 120€ less when booking with us.

* Year-end figure 2011; STR Global, January 2012. Close

14.What is the difference between 'flexible cancellation' and the 'non-refundable rate'? ▼

Flexible cancellation means that clients can amend and/or cancel reservations (subject to the establishment's own terms and conditions). The non-refundable rate is the cheapest option, but reservations cannot be amended or cancelled. The total amount is payable upon reservation, and no refunds will be given. Close